Week 1
Days	Duration (Hr)	Topic	Activity	Learning impact	Status
Day 1 & 2	3	Introduction to structure words and alignment of information	Trainerś Module +Group activity +worksheet practise	The agents will be able to understand the rules of sentence formation and rectify syntax
Day 3	1.5	Simple,compound sentences	Trainerś module +Group activity + individual Exercise	Avoidance of information clustering
Day 4	1.5	Introduction to content words	Group activity +Sentence practice	Usage of words that accurately convey the meaning
Day 5 & 6	3	Introduction to written English	The good bad and ugly demo+Trainerś module +worksheet practice	Know the right basics to written English and avoid traliteration of information
Day7	1	MID ASSESSMENT
Week 2
Day 8 &9	3	Email tone	Trainerś module +video on cyber etiquette+email practice	Avoid incoherent and apathetic responses and apply polite reader centric texts
Day 10	1	Differences in verbatims	The good bad and ugly email demo+ Trainerś module	The agent will be enabled to diffuse flaming emails with the usage of appropriate diction
Day 11 & 12	3	Basics to email interactions	Trainerś module +Group activity +exercise	Refrain from mundane and robotic provision of information
Day 13	1	Mail opening and closing etiquette	The good bad and ugly email demo	Rectify flawed mail opening and abrupt mail closing
Day 14	1.5	Basics to Parts of speech	Trainers module +Individual explanation +sentence practice	Appropriate usage of Articles ,Preposition SVA & Tenses
Day 15	0.5	Punctuations	Trainerś module	Appropriate usage of comma, question mark,colon and full stop
Day 16	1	POST ASSESSMENT